The fine print, in plain English

Terms & Conditions

These terms cover your purchase of Stop Drowning at Work. They explain the 30-day guarantee, what we ask in return, and exactly how we will contact you.

Contents

1. The guarantee

Try each step. If it has not helped, you get your money back.

Work through the guide, run the steps, and give it a fair go. If it has not helped you, email [email protected] within 30 days of your purchase and we will refund you in full. No forms to fill in, no call to book, no argument, and no upsell on the way out.

What “try each step” means

  • 1The 5-minute check-in.Do it for a few mornings: empty everything on your mind onto the page, mark each item F, M or S, then choose your Big Three.
  • 2The Three-Lane Method.Sort the day’s work into the three lanes and start from the one that actually matters today.
  • 3The Landing Pad.Use it to close the day out, so tomorrow does not start in a hole.

How to claim it

  • Email [email protected] from the address you bought with, or tell us which address you used.
  • You do not have to explain yourself. A one-line “it was not for me” is enough. If you are happy to say what did not work we read every reply — but it is optional.
  • We will confirm the refund by email, usually within two working days, and send it back to the payment method you paid with. Your bank can take a few more working days to show it.

This guarantee sits on top of your statutory rights as a consumer, not instead of them. Nothing on this page reduces those rights.

2. The feedback we ask for

Tell us what helped and what did not

Once you have run the steps for a week or two, we would genuinely like to hear how it went — which step you actually used, which one you skipped, and where the guide lost you. A two-line reply is plenty.

  • It is optional. Feedback is not a condition of your refund, your guarantee, or the support we give you.
  • It goes into the guide. What you tell us shapes the next edition — wording, worksheets, the order of the steps. That is the whole reason we ask.
  • It stays private. We will not publish anything you write with your name attached without asking you first. If we ever quote feedback, it is anonymised.
  • No obligation to reply. If you would rather be left alone, say so in one line and we will stop asking.

3. Contact

How we will contact you

Everything we send comes from [email protected], to the email address you gave at checkout. Nothing else.

Order and support emails

Order confirmation, your download link, resends, and any refund confirmation are part of delivering what you bought. These are sent to everyone who orders and cannot be switched off while an order is open. They are not marketing.

Follow-up and occasional emails

  • A short check-in after your purchase, to see how the steps are landing.
  • Occasional updates when the guide is revised, or when we publish something closely related to it.
  • Every one of these emails has a one-click unsubscribe in the footer. Unsubscribing never affects your order, your refund rights, or the support you get.
  • We do not sell, rent, or trade your email address, and we do not hand it to other people's marketing lists.

If you write to us

We reply from the same address. Email is how we handle refunds, resends, and questions about the guide — there is no phone queue. Add [email protected] to your contacts so the download link and our replies do not get filtered into spam or promotions.

4. Your copy

What you can do with the guide

When you buy, you get a personal licence to read and use the guide — one copy, for you, for as long as you like.

  • Fine: download it to your own devices, print a copy for yourself, work through the worksheets, and share your own notes about it with your manager, coach, or partner.
  • Not fine: reselling it, uploading it to a file-sharing site, reposting it as your own, emailing the PDF to colleagues, or using its text and worksheets inside paid materials or training you deliver.
  • Quoting is fine. Short quotes with a credit to ADHD Workplan are welcome.
  • Team copies: if your team or organisation wants copies, email us and we will set that up properly rather than having everyone pass one file around.

5. Scope

What this guide is not

The guide is practical, educational content about getting through a working week. It is not medical, psychiatric, or psychological advice, and it is not a diagnosis, a treatment plan, or therapy.

  • Reading it does not create a clinical or therapeutic relationship between us.
  • It is not a substitute for care from a qualified professional. If you are already under someone's care, keep following their advice — and tell them what you are trying, because it is useful information for them.
  • If you are in crisis or at risk of harm, contact your local emergency services or a crisis line straight away rather than waiting on an email to us.

6. Price

Price and payment

  • You pay the price shown at checkout, once. There is no subscription, no recurring charge, and no later instalment.
  • Payment is handled by our checkout provider. We do not see or store your full card details.
  • If your card or the checkout provider rejects the payment, no order exists and no licence is granted.

7. Delivery

Delivery and access

The guide is a digital PDF, delivered by email the moment your order is confirmed — usually within a minute. Download it and keep a copy somewhere you will find it again; the link is not permanent.

If nothing has arrived after ten minutes, check spam and promotions, then email [email protected] and we will resend it. If you paid with an email address you mistyped, email us and we will sort it out rather than leaving you without the file.

8. Your details

Your details

  • We hold your name, email address, and order details in order to deliver the guide, handle refunds, and answer your emails.
  • We do not sell them, and we do not pass them to other marketing lists.
  • You can ask us to delete what we hold at any time by emailing [email protected]. We will do it promptly, keeping only the bare records we are required to keep for tax and accounting.
  • Please do not send us other people's personal information, or anything about a colleague's health or performance, when you write in.

9. Liability

Limits of liability

The guide is written in good faith and with care, but it is general guidance. We cannot promise a particular outcome at work — how it lands depends on your role, your workplace, and your circumstances.

  • To the extent the law allows, our total liability to you in connection with the guide is limited to the amount you paid for it.
  • We are not liable for indirect losses, such as lost opportunity, lost earnings, or consequences at work.
  • Nothing in these terms limits liability that cannot lawfully be limited, and nothing here affects the rights you have under consumer law where you live.

10. Changes

Changes to these terms

We may update these terms as the guide and the way we run it change. The version in force on the date you bought is the version that applies to your purchase, so we cannot change the deal after the fact to your disadvantage. If a change would materially affect an order you have already placed, we will email you about it. The current version always lives on this page.

11. Contact

Questions about any of this

One email address covers everything — refunds, resends, feedback, questions about these terms, and data requests:

[email protected]

We answer personally, usually within two working days.

Stop Drowning at Work · ADHD Workplan · Keep this page for your records, or save it alongside your copy of the guide.
Questions? Write to [email protected].